Reward fulfilment is not simply a 3PL solution. We actively communicate with both suppliers and programs to ensure inventory is matched to program requirements.
Periodic promotions, seasonal campaigns and supply chain issues all impact the process. Our team is in constant communication with all affected partners to ensure your customer receives their reward as expected.
We understand that communication is key. We listen so we better understand your needs and your customer in order to build a better range for your program.
We work with your data team to streamline the admin and ensure all privacy guidelines and security requirements are met.
We never share your data and only share specific customer details required for the express purpose of delivering a reward.
Pick and Pack
Our warehouse teams check incoming stock so that only items in perfect condition are despatched. All product is packed ensuring the reward has maximum protection to handle the rigours of transport and sorting imposed on each item.
We provide tracking numbers and links for all items despatched so that your customer can track their reward. We assist with product and warranty queries as an ongoing service.