Here are some of the things our customers have said about their experience with Popink.
I would just like to say thank you for the way you have handled this situation. As you can imagine, it was very frustrating and seemed to drag on forever.
I am sure I was a difficult customer to deal with yet you were, at all times, calm and professional in your manner and continually looked for ways to solve the problem.
Your employer is lucky to have you on board!
I can't thank you enough for your assistance this week, you have been amazing. So caring, helpful, and quick in your responses.
I believe in the quality of Bianca Lorenne as my whole family have been sleeping under it for some time now.
I very much look forward to visiting Popink again for my next purchase. After the service I have received this week I wouldn’t even consider looking elsewhere and will enjoy singing your praises to my friends and family.
Thank you so much for your assistance this morning in getting us the Samsonite carrying on suitcase for our trip tomorrow. I was amazed with George's assistance in the whole matter.
Thank you so much for the speedy delivery. My gratitude to all your team member to make this possible
I wish to thank you so much for your customer service. I just want to let you know that our cases arrived yesterday. I have to say that you are doing a wonderful job. I find dealing with people on-line a bit scary, you made it easy for us. Wishing all best.
I am in awe of the good support you have provided. I will have no hesitation in recommending your company and the support you have provided through this process of ordering goods in conjunction with the fly buys points. It is sad to say these days this kind of service is pretty rare.
You are fantastic!
The camera arrived yesterday about 2pm so perfect timing for my husband's birthday. He opened it this morning and was very happy!
I appreciate very much that you took the time and care into getting it to me. I will be recommending you and your company whenever I get the chance.
Your service has been exemplary; you and your company have been an absolute pleasure to deal with. THANKYOU!!!!!
Wow – that is fantastic service!
Thank you so much for the speedy despatch and the lovely email.
I’m sure he will love his present – noone will have to tell him where to go! (he he he)
Thanks again for the heads up – I will tackle the postie when he comes.
Just a very quick email to say thank you for your assistance with the missing flybuys reward we reported recently. The replacement rewards arrived a few days ago, which neatly concluded things. Your prompt, no fuss and effective follow up of our report of the lost items was very much appreciated.
I am sending this email to thank you very much for the parcel that I received today.
When I placed this order with my flybuys points I was a bit worried as to whether I would receive it in time for Xmas. But I have received it with plenty of time to spare.
Thank you very much for being so helpful.
It is nice to know that when you make a mistake there are still people out there that want to help you and not make life difficult.
I hope your employer values you as a great employee.
I am just writing to express my satisfaction in the way that both flybuys and Popink dealt with an issue regarding a flybuys reward.
An error was made on the website that listed the reward, and to my surprise, flybuys did not sweep it under the rug or turn a blind eye - they immediately admitted it was an error on their part and took responsibility for it. I believe it caused extra work for both flybuys and Popink staff, and that they went out of their way to ensure my satisfaction by supplying what was originally listed on the website.
In particular, I'd like to mention the service I received from Popink. Getting the missing item took a bit of time through no fault of Popink, however I was kept in the loop of what was going on at all times, offered apologies while endeavouring to get the matter sorted asap. Due to the excellent customer service that was provided, I was more than willing to wait patiently for the card to arrive.
I received the card in yesterday's mail (sent by express post, another plus), so now the matter is resolved - but I believe that if I am willing to complain about a negative experience I should also provide feedback about positive ones. Unfortunately flybuys do not have an email address, or I would have sent this to them as well.
Thankyou for a positive experience and thankyou for handling it all so well. I won't hesitate to tell my friends how well I was treated.
Further to my earlier email, this short note is to advise that the proof of purchase documentation for my Philips iron has been received and duly filed with the instruction book. Although I don't anticipate having to make any claim under warranty it is peace of mind to know that I have all the correct paper work.
Once again I am in awe of your excellent customer service. I am sure you have plenty of customers to attend to, so thank you for the speed with which you responded to my request.
Keep up the great work and have a great Christmas.